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Media update (22 January 2020 16:30)

Media update (22 January 2020 16:30)

Due to the evolving information from health authorities, we will allow crew members and front-line airport employees to wear surgical face masks when on duty at their discretion.

We are monitoring the situation closely and will continue to coordinate with the health authorities in Hong Kong and in all the ports to which we operate flights. As required by the Hong Kong health authorities, we are now distributing health declaration forms and will be making face masks and antiseptic wipes available at the boarding gate to passengers travelling from Wuhan to Hong Kong.

Our frontline staff are reminded to maintain good personal and environmental hygiene, and to remain alert and vigilant while being on the lookout for passengers presenting with infectious disease symptoms.

We have in place “Suspected Infectious Disease Procedures and Guidelines”, which are based on the guidelines of the International Air Transport Association.

We understand some of our customers may wish to rearrange their travel plans involving Wuhan. Passengers are advised to refer to our special ticketing guidelines on

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