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Cathay Pacific resumes in-town check-in service at KL Sentral for passengers' convenience

Cathay Pacific resumes in-town check-in service at KL Sentral for passengers' convenience

Cathay Pacific passengers departing from Kuala Lumpur can conveniently check-in and drop off their luggage in the city centre, indulge in last-minute shopping, and then comfortably make their way to the airport via the KLIA Ekspres.

Cathay Pacific is pleased to announce the resumption of its in-town check-in service at KL Sentral, starting 4 June 2024. Previously suspended due to the pandemic, the service will give Cathay Pacific passengers the convenience of checking-in and dropping off their luggage in the city centre, before heading to Kuala Lumpur International Airport (KLIA) on the KLIA Ekspres.

Cathay Pacific passengers can now take advantage of this service to indulge in some last-minute shopping in town before travelling to the airport hassle-free. In-town check-in counters are open every day from 5.45am to 3.45pm1 at the KLIA Ekspres Departure Hall in KL Sentral Station, and close two hours before the scheduled departure time. Passengers must be travelling on the same day and must hold a valid KLIA Ekspres. The KLIA Ekspres currently runs every 20 minutes all day, every day, and brings passengers to KLIA all within a quick 28-minute journey.

Cathay Pacific Country Manager for Malaysia, Robbie Blackwood said: “We are absolutely thrilled to be back with our in-town check-in services right in the heart of Kuala Lumpur. Customer-centricity is our focus, and it begins even before our passengers board our flights. This service provides greater convenience and flexibility for our passengers as they can plan to make good use of their time before departing from Kuala Lumpur. They can also look forward to bypassing any rush hour congestion and airport queues for a much more seamless and stress-free travel experience”.

ERL Chief Executive Officer, Puan Noormah Mohd Noor, "We are delighted to welcome Cathay Pacific back to our in-town flight check-in facility at KL Sentral. ​ Loyal passengers have been requesting this service since the pandemic, and with our ridership growing, it is timely for Cathay Pacific to offer this convenience. This collaboration underscores our commitment to enhancing passenger experience and providing seamless travel solutions."

Cathay Pacific currently operates three flights daily from Kuala Lumpur to Hong Kong. For more information about Cathay Pacific’s in-town check-in services at KL Sentral, please visit this website.

As a Group2, Cathay Pacific currently flies to around 80 passenger destinations around the world. The Group achieved its end-2023 Group target of 70% pre-pandemic passenger flights as planned, and will reach 80% within the second quarter of 2024. It is now working towards reaching 100% of our pre-pandemic passenger flights within the first quarter of 2025.

1 Check-in counters are closed from 11.10am to 12.10pm.

2 The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.