Cathay Pacific has always focused on providing a best-in-class service to its customers at every stage of their journey. With WhatsApp being one of the leading mobile messaging apps in Sri Lanka, the airline is offering its customers an additional and convenient service channel.
“We are delighted to be one of the first Asian carriers in the country to offer our customers an additional servicing platform where they can chat with us at any time.” Karthik Radhakanthan, Head of Sales and Country Lead, Sri Lanka said.
“Our focus has been to introduce an array of innovative digital products that ensures our customers’ journey will be simpler, easier and better. We are positive the extension of our communications channels and the 24*7 WhatsApp feature will ensure customers are assisted with their queries as quickly and seamlessly as possible.”
The WhatsApp chat is available in English to all customers in Sri Lanka from Monday to Sunday. Customers can use the service by messaging Cathay Pacific’s WhatsApp business number, +852 2747 2747, which can also be found on the website. Additionally, travellers can also contact Cathay Pacific using the 24*7 live chat feature on the website along with Vera, the airline’s virtual assistant that can help customers select a new flight in just a few taps if there is a disruption to their flight.