Cathay Pacific has always focused on providing best-in-class services to its customers at every stage of their journey. With WhatsApp being one of the popular mobile messaging app, the airline is offerings its customers an additional and convenient service channel.
“We are delighted to be one of the first Asian carrier’s in the country to offer our customers an additional servicing platform where they can chat with us at any time,” Junu Maleku, Head of Sales and Country Lead for Nepal, said.
“Our focus has been to introduce an array of innovative digital products that ensures our customers’ journeys will be simpler, easier and better. We are positive the extension of our communications channels and the 24*7 WhatsApp feature, will ensure our customers are assisted with their queries as quickly and seamlessly as possible.”
The WhatsApp chat is available in English to all customers in Nepal from Monday to Sunday. Customers can use the service by messaging Cathay Pacific’s WhatsApp business number, +852 2747 2747, which can also be found on www.cathaypacific.com. Additionally, travellers can also contact Cathay Pacific using the 24*7 live chat feature on the website along with Vera, the airline’s virtual assistant that can help customers select a new flight in just a few taps if there is a disruption to their flight.