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Breeze through airport formalities

Breeze through airport formalities

Wednesday, 3 January 2018 — Airline enhances the customer experience at London Gatwick Airport through innovative self-service technology, giving passengers more time to relax before their flights

Relax, enjoy a Life Well Travelled

Cathay Pacific has successfully launched self-check in and bag drop kiosks at London Gatwick Airport’s South Terminal. The automation provides a seamless, stress-free and fast check-in experience, enabling its customers to have more time to relax before their flights. 

Cathay Pacific has successfully launched self-check in and bag drop kiosks at London Gatwick Airport’s South Terminal. The automation provides a seamless, stress-free and fast check-in experience, enabling its customers to have more time to relax before their flights. 

Breeze through airport formalities in under a minute

At London Gatwick Airport, Cathay Pacific’s customers traditionally spend around two minutes at the check-in counter with our frontline colleagues. With the latest technology, the whole check-in and bag-drop process takes just under a minute.

“The 10 easy-to-use service kiosks go a long way to make a positive effect on our customers’ journeys,” said Mr Ginns. “More specifically, in shortening the wait and enabling our passengers to make better use of their time.” 

Cathay Pacific becomes the latest airline to utilise the self-check in and bag drop facilities in the airport’s South Terminal.

Gatwick’s Project Manager for Process and Technology, Asher Bailey, said: Gatwick is leading the way in offering passengers the latest self-service bag drop technology and the completion of this installation for Cathay Pacific further supports our growth strategy, allowing us to accommodate increasing numbers of passengers, while also eliminating queues and enabling improvements in customer service delivery.”

London Gatwick is the third Cathay Pacific destination in Europe that has introduced the innovative self-check in and bag drop kiosks, following in the footsteps of Amsterdam and Paris.

"New technology enables Cathay Pacific staff to interact more proactively with our customers and deliver better on our brand promise of a Life Well Travelled," says Cathay Pacific General Manager Europe, James Ginns.
"The 10 easy-to-use service kiosks go a long way to make a positive effect on our customers' journeys. More specifically, in shortening the wait and enabling our passengers to make better use of their time," says Cathay Pacific General Manager Europe, James Ginns.
Cathay Pacific passengers can now check-in, print their bag tags, and drop off their luggage in under just a minute at London Gatwick Airport.
The latest technology completes the whole check-in and bag-drop process in just under a minute.

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