This modified service offering is strictly a temporary measure designed to further strengthen our health and safety protocols in light of the evolving situation regarding coronavirus cases in mainland China. These changes will enable us to provide enhanced protection for our customers and crew while at the same time continuing to deliver a satisfactory inflight experience for passengers.
During this period, the meal service in First and Business Class cabins on mainland China flights will be modified to comprise a single tray with appetiser, main course and dessert served together. Trolley services will be suspended and the meal offering in First Class will be the same as that offered in Business Class.
Passengers travelling in Premium Economy and Economy Class on medium to long-duration mainland China flights (such as Shanghai Pudong, Beijing, Ningbo, Hangzhou, Wenzhou, Chengdu, Qingdao, etc.) will be served a disposable snack bag including a hot handheld snack and other items. The meal offering on shorter sectors (such as Guangzhou, Changsha, Haikou, Sanya, Xiamen, Fuzhou, etc.), which already comprises a snack service, will remain unchanged.
Amenities including hot towels, pillows, blankets and magazines will also not be offered to passengers in any classes during this period. Inflight duty-free sales will also be temporarily suspended.
We would like to offer our sincere apologies to our customers for any inconvenience caused and we appreciate their understanding. We are monitoring the situation closely and will continue to coordinate with the health authorities in Hong Kong and in all the ports to which we operate flights.