Digitalisation and automation are central to Cathay Pacific Cargo’s vision to become the world’s most customer-centric air cargo service brand. Click & Ship is the latest digital innovation along this journey.
“Our customers have been telling us that they want a quicker and more efficient way to book shipments at any time,” said Tom Owen, Director Cargo. “We listened. We’re rolling out Click & Ship progressively across our network and we aim to make real-time flight schedules, space availability, allotments, and updated rate information available on www.cathaypacificcargo.com and www.ezycargo.com for all Cathay Pacific Cargo customers over the next year.”
Over the past 20 years, the air cargo industry has continued to rely on manual processes and email confirmation for shipment bookings, while the passenger airline industry has evolved to enable customers to book tickets and other services online. In recent years, Cathay Pacific Cargo has pioneered paperless operations and automation of manual processes in the airfreight industry, working with its majority-owned subsidiary and IATA e-freight partner, Global Logistics System (HK) Co., Ltd (GLSHK). The launch of Click & Ship marks a bold leap forward in the end-to-end digitalisation of air cargo.
Owen added: “Click & Ship will transform the cargo booking experience through a streamlined process and fast, intuitive interface that mimics the passenger ticket-booking experience. It gives our customers visibility of price and inventory and means registered agents can book shipments at their convenience with auto-confirmation.”
- Full overview of pricing, schedule, and flight availability on a single page
- Visibility of Cathay Pacific Cargo inventory and guaranteed space through direct booking
- Booking page modelled on passenger-booking page for intuitive ease of use
- Customers submit a booking through a three-step journey and receive instant confirmation 24/7
While Click & Ship will only be available for registered customers in the first instance, the underlying digital foundations will enable other users to access Cathay Pacific Cargo’s pricing via third-party platforms and pave the way for a transition to dynamic pricing in future.
“Click & Ship stays true to our vision to become the world’s most customer-centric air cargo service brand through greater digitalisation. We hope this and other innovations we offer will deliver value for our business partners through more agile and responsive services.”
Check out Click & Ship at www.cathaypacificcargo.com.
To learn more about Click & Ship, click here.
Global Logistics System (HK) Co., Ltd (GLSHK)
Global Logistics System (HK) Co., Ltd (GLSHK) specialises in digitalising air cargo business processes such as e-Booking, e-AWB exchange, and Track & Trace for special cargo. The EzyCargo™ community platform connects forwarders to airlines and cargo terminals. In addition to EzyCargo™, GLSHK developed other airline application platforms to provide connections to Customs for advanced cargo information requirements; and to post offices for mail data exchanges. Its worldwide partners include 3,000-plus active forwarders, 90-plus airlines, 75-plus post offices and all major Customs systems globally.